Teva api Connect is our online customer portal that is available to you 24/7.
What is available on Teva api Connect?
Access over 6,000 documents from the self-serve library — GMP certificates, COAs, SDS, and more.
See all your team’s activity and communication with Teva api, vital in today’s remote-working reality.
Submit service requests to the team to get your queries answered.
And Connie will be right there on the bottom of your screen. Just ask her any question you have and she’ll help you narrow down your search until you find what you need, and guide you in completing any action successfully.
She’ll help you find and download documents, view order information, find out the status of your service request, and more!
As a result of customer feedback, we’re constantly innovating and developing new ways to enhance customer experience. Connie is our latest offering, providing customers with yet another channel of communication and enabling a smooth and efficient dialogue with us, and making it easier for customers to access what they are looking for.
Join Teva api Connect to enable an even smoother experience for you and your company.
This article was originally published on 30.10.2016 and has now been updated with new information.
Proper bulk product sampling plays an important role in the API industry by helping ensure the raw materials being used in drug products are consistently safe and effective. At Teva api, we sample every product before its final release to our customers.
Proper sampling procedure
We have found that customers who follow a different sampling process may get different results. We encourage our customers always to follow proper sampling procedure to help ensure consistency in analytical results. For potent materials or other special products, we may provide additional sampling suggestions.
Proper sampling means that the sample is representative of the entire material. Powders are made of hundreds billions of crystals and their samples ought to statistically represent all the physical and chemical characteristics, and also any undesired characteristics.
It also means that the sample, and especially the product is not polluted during the sampling activity (this is called cross contamination). The sample should also be representative over time, so it must be properly packaged. These fundamental expectations are achieved through detailed instruction, registration activities and control strategies.
There are four phases for an effective bulk sampling procedure:
Prepare to take the sample
Advance preparation is essential for getting a high-quality sample to reduce the risk of foreign materials contaminating the sample or bulk product itself.
Sampling should take place in a standard GMP-certified powder handling suite which is a clean room or an isolator.
Access should not be direct. Passing through intermediate chambers (air locks) guarantees that the material reaches the clean area only after its external cleaning and the operators only after specific change of dressing.
Material and operators follow different paths — their entrance and exit are different. Each room has its own specific pressure that keeps out dust even when doors need to be opened. Inside the clean room or isolator, one drum is kept open each time and a specific cleaning is performed between different lots or different products.
Before opening the drums to be sampled, all tools and packaging material are set out. Tools and dresses are disposable. Temperature, humidity, entrance of materials and operators are under current registration.
Collect the sample
The sample ought to be “composite”, which means obtained as a collection of small portions.
For the same drum, the sample is collected at the top, central and bottom of the powder inside it. For the same lot the single sample of each drum is collected. Then carefully and thoroughly, the entire powder collection is mixed, combining the material took from several places in each drum.
Properly re-pack the bulk product
Properly re-packaging the bulk product is essential to maintaining product quality.
The internal and external bags in each drum need to be resealed, and if required, stabilizers need to be replaced (desiccants and/or oxygen scavengers) between the primary and secondary packaging. The drums are then returned to the proper storage place.
Preserve the sample
The collected, representative sample is usually placed it in the same type of packaging used for the bulk product.
When it is not used for a stability test, sometimes additional secondary packaging, stabilizers or different primary packaging have been studied and found more appropriate for the sample packaging, so it is more stable to air and moisture. These precautions are taken before sending the sample to the lab.
What happens next?
The composite representative sample is used for release analysis. The entire lot is temporarily packed in production into one or more primary packages, depending on the lot size, and it’s then sent to the warehouse.
The final packaging for the API is done in the warehouse.
In case the customer requests that the API is dispensed in a specific unit-size, the initial packages are opened in the warehouse and the material is repacked into smaller packages, each with the proper weight. In addition, satellite samples are prepared.
Teva is your API partner, and we are committed to working with you and to help ensuring that your sampling process is effective, safe and as contamination-free as possible. Where it’s relevant, we look forward to sharing our sampling and handling procedures with you.
If you need more information about bulk product sampling processes that may be used, please contact us.
Since this blog was originally shared on April 12, 2022, Hagit Eisen has taken over the role of Scientific Support for Europe.
There are two things that all 4 members of Teva api’s scientific support team have in common. One is that they are all chemists with strong backgrounds in R&D (we’re talking 60+ years combined!). And two, they all use their broad experiences and varied skillsets to support customers in the most holistic and well-rounded way possible.
Meet Revital, who leads the technical and scientific services for the Asia-Pacific region. Revital has been at Teva api for 23 years, first in R&D and for the last 10 years in her current role. She describes the scientific support expert as the link between the customer and R&D, who supports on all technical matters throughout the whole API journey.
The scientific support expert represents the customer inside the Teva api organization, explaining customer requirements and challenges to the various global units including R&D, Regulatory Affairs, production sites, solid-state experts and site Quality Assurance. They help to align on the necessary chemical and physical quality specifications, and are deeply involved during formulation development.
Revital explains that the main goal of the scientific support team is to enhance customer satisfaction.
“Due to the complex nature of our industry, anomalies will occasionally occur. When it happens, we are there to support and identify the root cause and accelerate the solutions. Together with the customer, we review the issues in details and suggest solutions, such as method harmonization, setting different impurity limits or many other solutions.”
She also puts focus on the ‘speed’ of her team’s help, adding that “we are here to support our customers in an expedited way to assure an optimized experience working with us”. In Japan, which is the main country in her region, this needs to be done “while paying special attention to the Japanese regulatory standards”.
Meet Joanna. Joanna is based in the New Jersey office and manages scientific support queries for customers in North America and India. She’s been in this position for 4 years now, following a broad scientific career.
She holds a PhD degree in organic synthesis and her first job was as a lab chemist in a branded company developing processes to make new APIs for new drug candidates. She also worked as an engineer on a GMP pilot plant floor and learned about manufacturing processes and GMP compliance.
Later in her career, she worked as a project manager managing all aspects of the API drug development process, which included finding the best synthetic route, managing timelines, and selecting the form of the API with the best physical properties. This comprised of characteristics such as hygroscopicity, chemical stability, storage conditions and crystal forms. “The molecule needs to be stable and developable. Every aspect is being considered here.”
When Joanna joined Teva, she took the position of project manager for generic drug development for both oral solids as well injectable finished product dosage forms. This experience gave her a good understanding of what customers are doing, and of the challenges of developing new generic drugs.
“It gave me broad knowledge in regulatory and quality aspects, development timelines, physical properties of material, stability, shelf life, relevance of particle size and testing methodologies. All this allows me to understand customer needs and why they ask the questions they do.”
Joanna explains how this broad experience has contributed significantly to the role she’s in now. “I quickly realized my breadth of experience was extremely valuable. I could touch on every single problem and know the approach to solve it. The role of scientific support is to facilitate resolutions to problems by applying scientific skills, a breadth of knowledge, and by asking the right questions. By working with the customer and the manufacturing site we can listen to one another and find acceptable solutions. It’s a rewarding job.”
Meet Maico, scientific support expert for Latin America. Based in Brazil, Maico has always focused on APIs. He started his career in API research, in preformulation studies, which included drug-excipient compatibility studies, PSD and polymorphism. When he moved to Teva api, he decided he wanted to use his knowledge but be customer-facing.
“Helping the customers is what motivates me. I recently had a case where a customer in Argentina needed help with a compatibility study. Their formulation wasn’t stable. For a full month, I showed them how to perform the experiment — to predict potential interactions between the API and the excipients. And we did it in the end!”
For Maico, the ‘people side’ of the job is key. He enjoys being the ‘middle man’, navigating between R&D and commercial. As he says, “it’s the great strength of our area. We have the power in our hands to show the customer Teva api’s capabilities.”
Maico explains how, in Latin America, specifically Brazil, API regulations are extremely specific. So dealing with the scientific support queries that come in can also be very different to other markets.
Meet Nurit. Nurit deals with scientific support questions coming from Europe, from local to multinational companies.
With a PhD in organic chemistry and an MBA to her name, Nurit spent 12 years in Teva api’s R&D department, and 3 years in the procurement team responsible for scientific and development topics, before moving to Scientific Support.
“I thought it would be interesting to see the business world and get an insight into the customer perspective. I’m still having a scientific discussion but it’s from a different angle.”
What Nurit finds most interesting about her role in scientific support is dealing with the challenges and finding ‘out-of-the-box’ solutions.
“Now, instead of dealing with materials and powders in the lab, I’m dealing with people. Together with the professional teams we have on the production sites, I’m finding the solutions that best support our customers’ needs and expectations.”
If you want to learn more about how the scientific support team, or any of our other departments, can help you and your company throughout your API journey, please feel free to reach out to us today!
For streamlining customer processes, and maximizing productivity for end-users, a customer portal is a must-have tool. Your ultimate goal is getting life-saving and life-changing medicines to your patients with more efficiency and speed. When it comes to making submissions, tracking orders, and ultimately – helping your patients, that’s exactly what a customer portal can help you to achieve.
Here are 5 reasons why utilizing a customer portal will revolutionize the way you do business in generic drug manufacturing, and when working with an active pharmaceutical ingredient supplier.
An Always-On Level of Support
One of the best things about an online portal is that it’s available 24 hours a day, 7 days a week. That means that even if you’re in a different time zone from your vendor, or your customer experience representative or account manager is taking a vacation day or feeling under the weather, you have the answers that you need, when you need them. When the platform is well-built, it should be intuitive enough that you can navigate to the information that you’re looking for, such as product details, documentation, service requests made by other members of the team, order tracking and more.
This is also great for troubleshooting. According to the Harvard Business Review, 81% of users start by trying to figure out a problem for themselves, before they turn to a customer representative. Self-serve is therefore an essential offering. A robust customer portal can give you access to Frequently Asked Questions, a searchable knowledgebase, and an archive of the communication you’ve had up until this point, all in a single view. If you still can’t find what you need, the portal should also be the place that you reach out to get added support, with the ability to approach your account team with a query, and get a quick and accurate response.
Documentation at Your Fingertips
In generic drug manufacturing, the need for documentation is a daily companion! A self-service library is therefore a great addition to a customer portal, and one you should ask your vendor about. Some examples of documentation that you can find in the Teva api Connect library are:
GMP certificates: GMP stands for Good Manufacturing Practice, and these are provided after various regulators have inspected and certified that the pharmaceuticals fit their regulations for safe use. Certification varies between countries and regulators, so you may have multiple certificates for each product. The same applies for Manufacturing Licenses and Written Confirmation.
Certificates of Analysis: These are known as CoA, and are an essential part of working with APIs. The certificate will likely include details such as the batch number, release dates, product specifications, and a list of the tests performed and their results. You may also need representative CoAs for different markets, based on your requirements.
Product Information: Any other general or often-requested information on the API such as Allergen statements, Safety Data Sheets, GMO information, Product Stability information, TSE/BSE, and more.
Nitrosamines Statements: These are an example of essential information that may be needed due to new regulations, showing that impurities have been controlled according to law. This and other risk assessment statements help you to plan effectively when working with highly-regulated materials and products.
In our own customer portal at Teva api, there are more than 6,000 documents available from the self-serve library, allowing our customers to get what they need, when they need it.
Enhanced Collaboration Across Teams
Another huge benefit of a customer portal is the ability to see immediately what communication has been started about any particular product or matter. With user accounts organized and personalized under a common customer account, you can simply search through previous correspondence or via a specific member of your team, and follow a chain of communication through to its conclusion or escalation. According to McKinsey Research, organizations with more connected employees see productivity gains of as much as 25%.
This correspondence should be accessible at all times, even if a colleague is out of the office, or after a particular member of staff has left the company, and provide a complete view of any open, on-going or closed communications. It’s also helpful for ensuring that staff members can collaborate easily, and so that even if a particular employee is unavailable (either internally or on the side of the vendor) business continuity remains at a high. In a remote-working reality, these benefits are more important than ever.
Stay on Top of Orders and Queries
A customer portal will also be the place that you can track and follow any service request, open orders, or regulatory announcements. Feature-rich customer portals will include notifications, so that you never miss an update. No more scheduling face-to-face syncs to get the answers that you need – your account manager can reach out directly and you can check for new notifications at leisure.
When you’re waiting for an order, having a centralized place where you can see real-time information is also a real game-changer. Imagine the following customer journey, all from a single digital dashboard.
You start by browsing products to see what APIs suit your current needs, checking for the documentation that you’ll require ahead of time, or asking for samples. Next, you send in your purchase order through the secure messaging system. Once accepted, you can track your shipments, see where your orders are and follow the timeline, and even download all your shipping documents from the same user interface. Any problems? Just continue the same conversation with your account manager, or delegate to a colleague.
Keep Up to Date with the Product Pipeline
In Pharma, your attention needs to be firmly future-focused. Not only do you have your eye on open projects and the latest innovation, but you also need to have a full understanding of what’s around the corner. A customer portal should be able to show you a clear view of which products are in the pipeline, allow you to download relevant information as necessary, and see the availability of regulatory files for different regions.
In this way, a customer portal becomes more than just a centralized place for all of your own individual information. It becomes a powerful dashboard that can maximize your productivity, speed up support, enhance collaboration, and provide answers to questions exactly when you need them.
Teva api’s customer portal is called Teva api Connect – and it’s easy to log in securely and get started! Get in touch to sign up, or login now if you are already registered, and start making Teva api Connect part of your daily working life!
Megumi Saito spends her days in close contact with Teva api customers, supporting them and making sure they have everything they need — from technical information about a specific API to post-sales support.
I started off in the supply chain team which taught me a huge lesson in coping with intense and high-pressure situations! In managing the local Japanese warehouse shipments, I was responsible for making sure that the last leg of the journey happened successfully – that customers received the final API product. I worked really hard on communicating effectively with each customer throughout every step of the process. Developing each relationship was key and in many cases, we became good friends.
After a year, I moved to the Customer Experience (CX) team. It’s really fun meeting the same customers again but from a different perspective.
I’m now involved with the customer from a much earlier stage of their journey. Before they make an order, I provide any information or samples they might need with regards to the DMF. After they’ve filed, I make sure they’re informed about any relevant updates and changes regarding product specifications or regulatory requirements. I take care of GMP inspections, complaints, arranging audits and more. It’s busy but I love it!
I used to export medical devices, now I import medicines.
I was always interested in the anatomy of the human body. I used to sell surgical microscopes for neurosurgery and plastic surgery, made in Japan, overseas. I had some pretty cool experiences – including seeing live heart and brain surgeries. It was shocking!
I’m not a chemist or a biologist but I love the medical field! Every day I learn new things, which is why I love my job. Each interaction with a customer and our internal teams teaches me something new – about the formula of an API or a capability we can offer the customer. I’ve been opened up to a whole new world of science through my work in customer experience. It’s really fun. I think I’d be bored if I did the same thing every day.
My team has been my rock, especially during COVID-19.
When I first realized that the pandemic was going to affect everyone, including me, I was very concerned. I was nervous about working from home and how that would impact my role. Surprisingly, everything went smoothly and I didn’t have to worry at all. And I think it’s because of the level of trust between my team. I completely trust my colleagues and we all supported each other straight from the beginning. Even though we’re not working face to face at the moment, there’s this strong feeling that we’re there for each other and will help each other out, whenever needed.
My approach is to make each customer feel special and to give them an added value.
I don’t want to give my customers information that is already out there, but to give them a custom-made answer. So when they ask a question, I’ll always research the history with that customer – the interaction they’ve had with their account manager, or questions they’ve asked in the past, to provide them with an answer they’ll be extremely satisfied with.
I always try to analyze each problem from the customer’s perspective.
When there’s an issue, I’ll always ask myself, “if I was a customer, how would this make me feel?”, and then try to solve the query accordingly. And I see that customers really respond to this way of thinking. In one instance, after working with a customer over many months on a particular issue, we finally met and she said, ‘I can’t express my thanks to you enough.’ I remember feeling very chuffed that she felt so supported by me!
I always remind myself “When in Japan, do as the Japanese do”.
It’s very important for me to understand that there are differences not only in Japanese regulatory guidelines or pharmacopeia, but also in the culture, as well as perspectives from other regions in Japan. I believe the famous Japanese “wrapping culture” explains a lot. While I ask questions and get answers in very direct way with my global colleagues, I make sure to wrap my words with extra care and politeness when talking to local customers.
Edit (February 2021): Introducing the significantly upgraded Teva api customer portal – Teva api Connect!
Teva api is bringing an exciting new level of digital services to the industry with the introduction of our upgraded customer platform: Teva api Online. The customer platform is poised to make a game-changing impact that will lead the API industry with an all-encompassing customer-centric approach to digital services.
This month, as part of Teva api’s partnership approach, we are inviting customers who are already registered on the current portal to participate in the Teva api Online Beta Program. These first users will be able to test the new features and provide valuable feedback, helping ensure the customer experience will be exceptional for everyone when the portal is broadly launched later this year.
More than one year ago, we set out to redesign our public website – Teva api.com, and our customer portal – Teva api Online, as part of our long-term commitment to enhance our customer experience using digital tools. The objective was to provide valuable, personalized and up-to-date information on user-friendly platforms that are easily accessible any time on any device. After consulting with customers and industry experts, we re-designed the portal and added new features to give customers in-depth information, including a clear snapshot of their account activity, enabling them to save time and work more efficiently.
Centralized information and communications save time
When customers log in to Teva api Online, they will discover several upgrades that deliver a more personalized online experience. They will be able to:
Find all of their account information organized in one place on their personalized home page. Users can quickly and easily look up current and historical account information and interactions with Teva api.
Save time by communicating directly with Teva api through the portal, instead of by email. Customers will no longer waste hours searching their inbox to figure out the status of pending or completed service requests, because the improved portal groups communications in one place, and tracks and saves a history of their interactions with Teva api. “While email communication is still an option, communication with Teva api Customer Experience experts will be faster and more seamless through the portal”, said Idit Booch, Sr Dir Teva api Global Customer Service.
Download key documents, such as including part of DMFs, CEPs and detailed product information in seconds from the self-service document library.
Fill in a simple, detailed online form that provides their Teva api team with all the information needed to process service requests. The new forms will shorten back and forth correspondence, enabling the Teva api team to reply quickly.
Quickly search and filter service requests, purchase orders, shipment tracking details, important product notifications, and more.
Log on to Teva api Online instantly from any device, in the office or in the field. Users will be able to look up essential information on their desktop, laptop, tablet or smartphone any time they need it.
Even though the formal launch is still months away, we already have some new features in the pipeline. “We are developing a tool that will mark each milestone in the customer’s product lifecycle – steps that have been completed and those still to come,” said Noam Maimoni, Sr Mgr Teva api Digital Marketing Communications. “The customer will see a list of information and documentation they will need to provide in upcoming steps so their order can move forward without delay.”
Some exciting work is also underway to further personalize the online customer experience. Programmers are developing on a tool that would display Teva api products that are related to the customer’s order history. For example, a customer developing a certain product would see recommendations for related pipeline and commercial products that are relevant. Over time, the tool will learn the customer’s history and preferences, enabling it to present more personalized recommendations as well as professional content.
Would you like us to update you once the new portal is available?
For the next few months, we will make adjustments to the new Teva api Online portal based on the feedback provided by current users. Customers who would like be notified once the portal is available for registration are welcome to contact us through this form– please add your email address and mention that you’d like to be notified, and we will update you as soon as you can register.
We hope you will find Teva api Online a valuable resource for managing your projects through every stage. Whether it is online, on the phone or in person, our team will always strive to make your customer experience the best in the API industry.
A global API supplier that understands the API industry!
In this short video we are proud to introduce Teva api’s leadership team and provide a glimpse into how Teva api understands the the pharmaceutical industry needs to provide the needed support in international API projects.
Watch this video to see why Teva api is leading the industry and is counted as a reliable and trusted global API supplier and manufacturer – how more than 84 years of experience in the API industry help us understand the market, processes, needed expertise and technologies, and more, so you can have an Active Pharmaceutical Ingredient partner that you can rely on – watch this video!
We invite you to explore the following pages to get to know Teva api better:
How Teva api Scientific Support Team uses its expertise to support the needs of its customers
Some of our best customer-care practices are developed through experience, planning and close collaboration with our customers. Others have been created to enable Teva api to work in closer partnership and co-operation with our customers, and fine-tuned over the years. Some are the response to changes in market regulations or compliance, and one…well one just took on a life of its own and started growing. We are talking about Teva api’s Scientific Support Team (ScS).
To be really close to our customer, we become the customer
Teva api’s Scientific Support works as closely with our customers as they do with their internal colleagues. It makes a lot of sense because the projects undertaken by the Scientific Support team are usually very complex. To really understand and help our customers we need to have our top R&D experts working with our customers, especially during critical phases such as introduction of new API’s and development, representing our customers to optimally service their needs as they arise.
The Scientific Support Team is a small team of experts, all chemists with years of experience working in R&D and customer support, who engage with our customers to support them from selection through and including commercialization of a product. Among others, there are 5 areas that are critical to the success of our customers API development as outlined below and are part of the amazing support our global Scientific Support team provides.
Accommodating your pipeline needs
The Scientific Support team works as a liason between the customer’s needs and Teva api’s global R&D team in technical matters related to API in order to support formulation needs for successful submissions. The Scientific Support team accompanies our customers during the development stage and then support all their needs through to submission, reducing administrative time and helping to accelerate the submission process. The Scientific Support team works with our key points of contact at our customers in order to best implement and execute their product’s market launch. During this process, we are able to represent the customer inside Teva api, and to explain the customers’ requirements and challenges to the various global units in Teva api including R&D, RA, production, site solid-state experts and site QA . The result is a clear understanding and dialogue between the customer’s & Teva api’s professional units.
Simplifying your API supplier selection
As customers know very well, approving an API supplier for development is a complex and time-consuming process. Teva api’s Scientific Support team is available to our customers to from the initiation of the selection process, providing detailed feedback on questions regarding initial samples provided by Teva api and helping to align on the necessary chemical and physical quality specifications. Once this has been approved the formulation trials take place by the customer.
Our Scientific Support team is typically deeply involved during this stage of development, facilitating R&D to R&D discussions to assure our customers go to their bio studies with the best product possible from Teva api. This collaboration is designed to close any gaps related to physical and chemical characteristics of the API.
Enhancing customer satisfaction
Due to the complex nature of our industry, anomalies will occasionally occur. When these anomalies occur, our Scientific Support team are there to provide support to identify the root cause and support in the necessary CAPA (Corrective Actions, Preventive Actions). The Scientific Support team can join our customer’s team to review the issues in detail. Our Scientific Support team will investigate why the customer is having an issue and suggest solutions including method harmonization, setting different impurity limits or many other solutions. The bottom line is our Scientific Support team is here to support our customers in an expedited and comprehensive way to assure an optimized experience working with Teva api.
Sourcing the best Alternative Source
When a customer decides to choose Teva api as an alternative API provider (e.g. – Alternate Source) they needs to minimize their investment in R&D by submitting the same formulation as that of the original source.
At this stage, the most common parameter that needs to be adjusted is the Particle Size Distribution (PSD). The Scientific Support representative adds significant value to the process by coordinating the PSD grade development and PSD method harmonization, while conveying the customer’s requirements to Teva api’s R&D experts, resulting in samples for preliminary dissolution trials.
Another parameter that may need to be adjusted during the alternate source process is related to storage conditions. If Teva api’s regular storage conditions differ from those of the customer’s 1st source, the Scientific Support representative coordinates a stability study of different storage conditions to ensure that Teva api’s API is stable and complies with the customer’s storage conditions.
Regulatory issues – regional knowledge
Teva api has a long tradition and a wealth of experience in supporting our customers with regulatory issues around the globe. This support is also part of the support service provided by Scientific Support , most specifically before a submission is made to the authorities. The Scientific Support team takes part in kick-off meetings between Teva api Global RA team & the customer’s RA team before a submission takes place. This is in order to achieve a full alignment between both sides in regards to specifications, analytical methods, genotoxic impurities etc. Scientific Support also offers support whenever there is a need to overcome specific gaps that relate to special regulatory requirements (especially in unique markets like Japan & Latin America). Regulatory issues vary from market to market and our Scientific Support team are currently working closely with our customers and offering RA support in the following markets: US & India, Europe, Latin America, Japan and Korea.
Lets talk R&D to R&D
The Teva api Scientific Support team resources are focused on projects, which will bring the highest value to our customers and their business and ensure a long-term relationship with customers. Our desire is to strengthen our R&D services and offer true R&D-to-R&D support for our customers. We have evolved into a unique service offering scientific support that goes beyond anything seen in the API industry. Scientific Support has expanded and to meet demand. If you are a global or local generic pharma company looking for the closest professional support from an API supplier to take you all the way from selection to commercialization and if you operate in the following markets US & India, Europe, LATAM, Japan and Korea… why not get in touch?
From Teva api’s customers: How Teva api Online customer platform improved efficiency in API projects
Edit (February 2021): Introducing the significantly upgraded Teva api customer portal – Teva api Connect!
By now, you will have heard of our online platform, but have you heard how it serves our customers, and enables them to become more efficient? More and more of our customers are registering with Teva api Online to take advantage of the range of tools specifically designed to make your interaction with Teva api as smooth, easy, and efficient as possible.
In this article, we have highlighted just two of the ways Teva api Online has supported our customers, and saved them both time and effort that ultimately results in improved efficiency and potential cost savings.
>>> Do not have an account yet? We encourage you to sign up by clicking here and start managing your API project with Teva api using the platform’s advantages!
To view the platform’s tools and capabilities click here
The big easy
In our previous articles, we have highlighted some of the amazing tools and services available at Teva api Online. We are constantly adding to these services as we intend Teva api Online to be a customer-based platform that meets and exceeds the requirements and expectations of our customers. The list of available features is too great to be listed in this article, but can be found here.
The following stories are based on feedback, testimonials, and interviews from two of our customers who were delighted with the service and ease that comes with using Teva api Online. Please excuse us for not disclosing customer or project names – our policy is to keep all customer information strictly private and confidential.
From a regulatory jungle to a walk in the park
“The most time consuming and complicated aspect of my job is without a doubt the dreaded regulatory documentation. This is always very frustrating process. Just gathering the hundreds of required documents can take days and usually have to be sourced from several sites. I usually have to ask for these documents several times before they arrive…and if I am lucky, they will be the correct ones, if not, then more time and effort is needed. This time, before I approached my contact at Teva api I checked with Teva api Online to see if they had any of the documents I needed. We had only recently registered with Teva api Online and attended their wonderful tutorial. To my utter joy after just a few clicks I found almost every document I needed and they were all available to download at the click of a button. It gets better, as the documents I was missing I requested via a service request in the portal, that was assigned to my specific customer experience representative at Teva api – this is great! I received immediate feedback from Teva api Online saying that my request was being handled. The last documents were emailed to me a few hours later. I still dread gathering regulatory documentation, as my other suppliers unfortunately don’t have the online tools that Teva api has.”
Liron Shimrich, Director, Customer Service: One of the main reasons we created Teva api Online was specifically to be able to fully support our customers with regard to regulatory documentation. We recognized that this support is essential and that providing direct access to these high-quality documents and templates that are in line with regulatory standards would enable our customers to move forward and faster with their API projects like never before.
New responsibilities, new best friend
“I had recently taken over responsibility for my company’s MCSR reports. My very first task was to access all the information regarding DMF’s for API’s and other materials that we procure from Teva api for our annual reporting. I was at a loss as to where to begin and thought that I would have an almost impossible task to source this material in time for my deadline. Fortunately, a good colleague of mine advised me to open a Teva api Online account. I received a password shortly after opening the account (For security reasons Teva api ensures that only customers will get access to the platform) and I was able to use its very intuitive tools. I easily found the data needed for my reporting by referencing previous service requests and reviewing the catalog with its advanced filtering options. I have to say that my impression of your website was, WOW!!! There was so much material available at my fingertips. Thank you Teva api, for your wonderful online platform! You have made my new job so much easier and deadlines are no longer an issue for me.”
Ilana Ohayun, Customer Experience: Reporting is an essential element of our customers business. We have always closely supported our customers in this process and we recognized that the best possible support was to allow our customers access to all their data in one place, and let them compile the information they need, especially as no two companies have the same requirements.
Teva api continues to develop its online platform according to customers’ needs
According to customer’s feedback, Teva api recently added to Teva api Online the option to use free text search for documents, in case you do not recall the document name, you can now try and search for keywords related to it. For example – a no allergen statement can now be found if you search for “no latex” in the keywords search field. To access this feature, please navigate to the document library screen and use the “Search by keyword” function.
Why not register, or rather, why haven’t you registered?
These are just two examples of the positive feedback we have received from our satisfied users. People who use Teva api Online mention that the platform is extremely easy to use and the user interface is very easy to navigate and can be learnt in just few minutes – so it saves them time and makes it easy to see everything in one place, instead of searching in their email inbox. We recommend registering with Teva api Online and checking out what it can do to make your or your team’s job easier, more efficient, and less stressful!
To be really close to our customer, we become the customer